I was trying to run a game and got this error message, how can I fix this?

[ 9.166280] Frontend citra_qt/game_list.cpp:RefreshGameDirectory:720: Change detected in the games directory. Reloading game list.
[ 9.166910] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 9.166915] Service.FS core/file_sys/ncch_container.cpp:Load:347: Failed to decrypt
[ 9.166920] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 9.166926] Service.FS core/file_sys/ncch_container.cpp:Load:347: Failed to decrypt
[ 9.167061] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 9.167068] Service.FS core/file_sys/ncch_container.cpp:Load:347: Failed to decrypt
[ 422.511895] Service.PTM core/hle/service/ptm/ptm.cpp:ReadGameCoinData:176: Could not open the PTM SharedExtSaveData archive!

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

Please actually upload the log file, not just part of the log text.

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (33.7 KB)

detail:
[ 0.003123] Config core\settings.cpp:Settings::LogSettings:78: Citra Configuration:
[ 0.003132] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Core_UseCpuJit: true
[ 0.003138] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Core_CPUClockPercentage: 100
[ 0.003140] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseGLES: false
[ 0.003141] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseHwRenderer: true
[ 0.003142] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseHwShader: true
[ 0.003144] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_SeparableShader: false
[ 0.003145] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_ShadersAccurateMul: true
[ 0.003149] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseShaderJit: true
[ 0.003150] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseResolutionFactor: 1
[ 0.003152] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_FrameLimit: 100
[ 0.003153] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_UseFrameLimitAlternate: false
[ 0.003154] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_FrameLimitAlternate: 200
[ 0.003155] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_VSyncNew: true
[ 0.003157] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_PostProcessingShader: none (builtin)
[ 0.003158] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_FilterMode: true
[ 0.003160] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Renderer_TextureFilterName: none
[ 0.003161] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Stereoscopy_Render3d: 0
[ 0.003162] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Stereoscopy_Factor3d: 0
[ 0.003163] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Layout_LayoutOption: 0
[ 0.003165] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Layout_SwapScreen: false
[ 0.003166] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Layout_UprightScreen: false
[ 0.003167] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Utility_DumpTextures: false
[ 0.003168] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Utility_CustomTextures: false
[ 0.003169] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Utility_UseDiskShaderCache: true
[ 0.003170] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_EnableDspLle: false
[ 0.003172] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_EnableDspLleMultithread: false
[ 0.003173] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_OutputEngine: auto
[ 0.003177] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_EnableAudioStretching: true
[ 0.003178] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_OutputDevice: auto
[ 0.003180] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_InputDeviceType: 0
[ 0.003181] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Audio_InputDevice: Default
[ 0.003182] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterRightName: blank
[ 0.003183] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterRightConfig:
[ 0.003185] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterRightFlip: 0
[ 0.003186] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_InnerName: blank
[ 0.003187] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_InnerConfig:
[ 0.003188] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_InnerFlip: 0
[ 0.003189] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterLeftName: blank
[ 0.003190] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterLeftConfig:
[ 0.003192] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Camera_OuterLeftFlip: 0
[ 0.003193] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: DataStorage_UseVirtualSd: true
[ 0.003194] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: System_IsNew3ds: true
[ 0.003198] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: System_RegionValue: -1
[ 0.003199] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Debugging_UseGdbstub: false
[ 0.003200] Config core\settings.cpp:Settings::LogSettings::<lambda_be2476b354811718a28256a503a848c2>::operator ():75: Debugging_GdbstubPort: 24689
[ 0.922553] Input input_common\sdl\sdl_impl.cpp:InputCommon::SDL::SDLState::InitGameController:478: opened joystick 0 as controller
[ 0.922574] Input input_common\udp\client.cpp:InputCommon::CemuhookUDP::Client::StartCommunication:207: Starting communication with UDP input server on 127.0.0.1:26760
[ 1.355347] Frontend citra_qt\main.cpp:GMainWindow::GMainWindow:197: Citra Version: | master-09100ece3-dirty
[ 1.355354] Frontend citra_qt\main.cpp:GMainWindow::GMainWindow:199: Host CPU: AMD Ryzen 5 2600 Six-Core Processor
[ 1.355383] Frontend citra_qt\main.cpp:GMainWindow::GMainWindow:201: Host OS: Windows 10 (10.0)
[ 1.398729] Frontend citra_qt\game_list.cpp:GameList::LoadCompatibilityList:635: Game compatibility list is empty
[ 1.399053] Frontend citra_qt\main.cpp:GMainWindow::CheckForUpdates:827: Unable to start check for updates
[ 3.664984] Frontend citra_qt\main.cpp:GMainWindow::BootGame:1017: Citra starting…
[ 3.820494] Audio.DSP audio_core\hle\wmf_decoder.cpp:AudioCore::HLE::WMFDecoder::Impl::Impl:67: Media Foundation activated
[ 3.822269] Audio.DSP audio_core\hle\wmf_decoder_utils.cpp:MFDecoder::MFDecoderInit:50: Windows(R) Media Foundation found 1 suitable decoder(s)
[ 3.868864] Audio.Sink audio_core\cubeb_sink.cpp:AudioCore::CubebSink::Impl::StateCallback:137: Cubeb Audio Stream Started
[ 3.868882] RPC_Server core\rpc\rpc_server.cpp:RPC::RPCServer::RPCServer:12: Starting RPC server …
[ 3.868963] RPC_Server core\rpc\rpc_server.cpp:RPC::RPCServer::HandleRequestsLoop:113: Request handler started.
[ 3.869051] RPC_Server core\rpc\rpc_server.cpp:RPC::RPCServer::RPCServer:16: RPC started.
[ 3.869988] HW.AES core\hw\aes\key.cpp:HW::AES::`anonymous-namespace’::LoadPresetKeys:469: Invalid key name generator
[ 3.881010] Service.HTTP core\hle\service\http_c.cpp:Service::HTTP::HTTP_C::DecryptClCertA:826: ClCertA file missing
[ 3.934333] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:OpenGL::RendererOpenGL::Init:1213: GL_VERSION: 3.3.0 NVIDIA 522.25
[ 3.934338] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:OpenGL::RendererOpenGL::Init:1214: GL_VENDOR: NVIDIA Corporation
[ 3.934340] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:OpenGL::RendererOpenGL::Init:1215: GL_RENDERER: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
[ 3.969656] Loader core\loader\ncch.cpp:Loader::AppLoader_NCCH::Load:192: Program ID: 0004000000197100
[ 3.969782] Service.FS core\file_sys\ncch_container.cpp:FileSys::NCCHContainer::OpenFile:130: Failed to open C:\Users\Evilmass\Desktop\ZeusIota/user/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/00197100/content/00000000.app
[ 4.029731] Loader core\hle\kernel\process.cpp:Kernel::Process::ParseKernelCaps:141: ExHeader kernel version: 2.46
[ 4.033394] Service.CFG core\hle\service\cfg\cfg.cpp:Service::CFG::Module::SetPreferredRegionCodes:654: Preferred region code set to 1
[ 4.085802] Render.OpenGL video_core\renderer_opengl\gl_shader_disk_cache.cpp:OpenGL::ShaderDiskCache::LoadTransferable:169: Found a transferable disk cache with 179 entries
[ 4.086471] Render.OpenGL video_core\renderer_opengl\gl_shader_disk_cache.cpp:OpenGL::ShaderDiskCache::LoadPrecompiledFile:268: Found a precompiled disk cache with 13 decompiled entries and 13 binary entries
[ 4.250111] Service.SRV core\hle\service\sm\srv.cpp:Service::SM::SRV::RegisterClient:63: (STUBBED) called. Caller PID=11
[ 4.596821] Service.SRV core\hle\service\sm\srv.cpp:Service::SM::SRV::EnableNotification:85: (STUBBED) called
[ 4.599529] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::GetLockHandle:317: (STUBBED) called applet_attributes=0X00000000
[ 4.604590] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::SetScreenCapPostPermission:804: (STUBBED) called, screen_capture_post_permission=0
[ 4.605258] Service.NDM core\hle\service\ndm\ndm_u.cpp:Service::NDM::NDM_U::OverrideDefaultDaemons:186: (STUBBED) bit_mask=0x0000000F
[ 4.605386] Service.NDM core\hle\service\ndm\ndm_u.cpp:Service::NDM::NDM_U::SuspendDaemons:74: (STUBBED) bit_mask=0x00000006
[ 4.606035] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::CheckNew3DSApp:994: (STUBBED) called
[ 4.606558] Service.FS core\hle\service\fs\fs_user.cpp:Service::FS::FS_USER::InitializeWithSdkVersion:600: (STUBBED) called, version: 0x0B0500C8
[ 4.607890] Service.FS core/file_sys/archive_backend.h:FileSys::ArchiveBackend::GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 4.614890] Service.FS core/file_sys/archive_backend.h:FileSys::ArchiveBackend::GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 4.675885] Service.FS core\file_sys\savedata_archive.cpp:FileSys::SaveDataArchive::CreateFile:233: C:\Users\Evilmass\Desktop\ZeusIota/user/nand/data/00000000000000000000000000000000/extdata/00048000/F000000B/user/gamecoin.dat already exists
[ 4.677673] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::SetAppCpuTimeLimit:607: (STUBBED) called, cpu_percent=30, value=1
[ 5.140183] Service.SRV core\hle\service\sm\srv.cpp:Service::SM::SRV::Subscribe:210: (STUBBED) called, notification_id=0x207
[ 5.140404] Service.SRV core\hle\service\sm\srv.cpp:Service::SM::SRV::Subscribe:210: (STUBBED) called, notification_id=0x209
[ 5.312287] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::NotifyToWait:296: (STUBBED) app_id=768
[ 5.315372] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::AppletUtility:592: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 5.315723] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::AppletUtility:592: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 5.316316] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::AppletUtility:592: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 5.316573] Service core\hle\service\service.cpp:Service::ServiceFrameworkBase::ReportUnimplementedFunction:161: unknown / unimplemented function ‘GetAppletProgramInfo’: port=‘APT:A’ cmd_buf={[0]=0x4d0080, [1]=0x301, [2]=0x11}
[ 5.333879] Service.GSP core\hle\service\gsp\gsp_gpu.cpp:Service::GSP::GSP_GPU::AcquireRight:704: called flag=00000000 process=11 thread_id=0
[ 5.342639] Render.OpenGL video_core\renderer_opengl\gl_rasterizer_cache.cpp:OpenGL::MortonCopy:255: Out of bound texture
[ 5.367497] Kernel.SVC core\hle\kernel\svc.cpp:Kernel::SVC::CreateMemoryBlock:1314: called addr=0x08562000
[ 5.367646] Kernel.SVC core\hle\kernel\svc.cpp:Kernel::SVC::CreateMemoryBlock:1314: called addr=0x08564000
[ 5.372382] Kernel.SVC core\hle\kernel\svc.cpp:Kernel::SVC::CreateMemoryBlock:1314: called addr=0x08563000
[ 5.372615] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::InitializeIrNopShared:300: called, shared_buff_size=4096, recv_buff_size=82, recv_buff_packet_count=1, send_buff_size=18, send_buff_packet_count=1, baud_rate=4
[ 5.377109] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::GetConnectionStatusEvent:371: called
[ 5.381654] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::RequireConnection:327: called, device_id = 1
[ 5.389977] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::GetReceiveEvent:336: called
[ 5.392604] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::Disconnect:362: called
[ 5.392804] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::FinalizeIrNop:386: called
[ 5.394373] Kernel.SVC core\hle\kernel\svc.cpp:Kernel::SVC::CreateMemoryBlock:1314: called addr=0x08563000
[ 5.394379] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::InitializeIrNopShared:300: called, shared_buff_size=4096, recv_buff_size=3280, recv_buff_packet_count=160, send_buff_size=768, send_buff_packet_count=32, baud_rate=4
[ 5.394498] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::GetConnectionStatusEvent:371: called
[ 5.394510] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::RequireConnection:327: called, device_id = 1
[ 5.395164] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::GetReceiveEvent:336: called
[ 5.395449] Service.IR core\hle\service\ir\ir_user.cpp:Service::IR::IR_USER::GetSendEvent:345: called
[ 5.798442] Service.FRD core\hle\service\frd\frd.cpp:Service::FRD::Module::Interface::SetClientSdkVersion:147: (STUBBED) called, version: 0x0B0500C8
[ 5.798919] Service.FRD core\hle\service\frd\frd.cpp:Service::FRD::Module::Interface::GetMyPresence:34: (STUBBED) called
[ 5.866527] Service.DSP audio_core\hle\hle.cpp:AudioCore::DspHle::LoadComponent:497: Firmware hash: 0x8f5a2d2c70f78f12
[ 5.866532] Service.DSP audio_core\hle\hle.cpp:AudioCore::DspHle::LoadComponent:501: Structures hash: 0x228655de1258d999
[ 5.866534] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::LoadComponent:189: called size=0xC26C, prog_mask=0x000000FF, data_mask=0x001700FF
[ 5.867550] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::RegisterInterruptEvents:255: Registered interrupt=2, channel=2, event=event-007fd480
[ 5.867798] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::GetSemaphoreEventHandle:271: (STUBBED) called
[ 5.868046] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::SetSemaphoreMask:281: (STUBBED) called mask=0x2000
[ 5.868419] Audio.DSP audio_core\hle\hle.cpp:AudioCore::DspHle::Impl::PipeWrite:257: Application has requested initialization of DSP hardware
[ 5.868593] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::SetSemaphore:57: called, semaphore_value=4000
[ 5.870232] Service.DSP core\hle\service\dsp\dsp_dsp.cpp:Service::DSP::DSP_DSP::SetSemaphore:57: called, semaphore_value=4000
[ 5.950463] Service.LDR core\hle\service\ldr_ro\ldr_ro.cpp:Service::LDR::RO::LoadCRR:155: (STUBBED) called, crr_buffer_ptr=0x085ED000, crr_size=0x00008000
[ 7.276940] Service.APT core\hle\service\apt\apt.cpp:Service::APT::Module::APTInterface::AppletUtility:592: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 7.392816] Service.LDR core\hle\service\ldr_ro\cro_helper.cpp:Service::LDR:

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File