Impossible to advance

Hello, this is not a crash bug or anything like that, I have a particular bug in Pokemon ultra moon, when I get to the plant trial, when I spoke to the girl with green hair, she is supposed to give me a bag to get berries in the trees, these trees are supposed to shine when there is a berrie, but in my game it does not shine, and the first time I spoke to her , she spoke to me as if I had already met her (Still you? Go get the berries I asked for) but she didn’t even give me the bag and now I’m stuck, I’m disgusted i want a solution quickly please

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