Intel HD 5500 - Video Core Error

i’m also having the video core error
https://pastebin.com/xAQgt2Mt
my graphics card is intel hd 5500

update your graphics card drivers from Intel https://www.intel.com/content/www/us/en/support/detect.html

i’ve tried manually doing it and checking hp for drivers, it says best version is already installed

You’re not supposed to update drivers through Device Manager. Please get your drivers through here.

Don’t go to hp to check graphics drivers because the ones from hp won’t be up to date. go to intel web site to update graphics drivers

yeah thats what im doing. i’ve done it through the exe and zip. same result

Could you try uninstalling your current GPU drivers and installing the ones I linked?