Issue loading Game

Citra Support
#1

Issue:
Every time I try and load a game, Citra either crashes or tells me I have a rom error.

System Information

  • Operating System: Windows 10 Home
  • CPU: I7-850H @2.20GHz
  • GPU: GTX 1060
  • Citra Version (found in title bar): Citra Nightly
  • Game: All
  • Screenshot of Issue (include the full Citra window including titlebar): Can’t get screenshot due to crashes.

Diagnostic Log citra_log.txt (7.6 KB)
[ 0.002812] Config core/settings.cpp:LogSettings:71: Citra Configuration:
[ 0.002841] Config core/settings.cpp:LogSetting:67: Core_UseCpuJit: true
[ 0.002851] Config core/settings.cpp:LogSetting:67: Renderer_UseGLES: false
[ 0.002859] Config core/settings.cpp:LogSetting:67: Renderer_UseHwRenderer: false
[ 0.002867] Config core/settings.cpp:LogSetting:67: Renderer_UseHwShader: true
[ 0.002875] Config core/settings.cpp:LogSetting:67: Renderer_ShadersAccurateGs: true
[ 0.002883] Config core/settings.cpp:LogSetting:67: Renderer_ShadersAccurateMul: false
[ 0.002899] Config core/settings.cpp:LogSetting:67: Renderer_UseShaderJit: true
[ 0.002907] Config core/settings.cpp:LogSetting:67: Renderer_UseResolutionFactor: 1
[ 0.002915] Config core/settings.cpp:LogSetting:67: Renderer_VsyncEnabled: false
[ 0.002923] Config core/settings.cpp:LogSetting:67: Renderer_UseFrameLimit: true
[ 0.002931] Config core/settings.cpp:LogSetting:67: Renderer_FrameLimit: 100
[ 0.002939] Config core/settings.cpp:LogSetting:67: Layout_Toggle3d: false
[ 0.002947] Config core/settings.cpp:LogSetting:67: Layout_Factor3d: 0
[ 0.002955] Config core/settings.cpp:LogSetting:67: Layout_LayoutOption: 0
[ 0.002964] Config core/settings.cpp:LogSetting:67: Layout_SwapScreen: false
[ 0.002973] Config core/settings.cpp:LogSetting:67: Audio_EnableDspLle: false
[ 0.002981] Config core/settings.cpp:LogSetting:67: Audio_EnableDspLleMultithread: false
[ 0.002989] Config core/settings.cpp:LogSetting:67: Audio_OutputEngine: auto
[ 0.003000] Config core/settings.cpp:LogSetting:67: Audio_EnableAudioStretching: true
[ 0.003018] Config core/settings.cpp:LogSetting:67: Audio_OutputDevice: auto
[ 0.003026] Config core/settings.cpp:LogSetting:67: Audio_InputDeviceType: 0
[ 0.003039] Config core/settings.cpp:LogSetting:67: Audio_InputDevice: Default
[ 0.003047] Config core/settings.cpp:LogSetting:67: Camera_OuterRightName: blank
[ 0.003055] Config core/settings.cpp:LogSetting:67: Camera_OuterRightConfig:
[ 0.003063] Config core/settings.cpp:LogSetting:67: Camera_OuterRightFlip: 0
[ 0.003072] Config core/settings.cpp:LogSetting:67: Camera_InnerName: blank
[ 0.003079] Config core/settings.cpp:LogSetting:67: Camera_InnerConfig:
[ 0.003087] Config core/settings.cpp:LogSetting:67: Camera_InnerFlip: 0
[ 0.003095] Config core/settings.cpp:LogSetting:67: Camera_OuterLeftName: blank
[ 0.003103] Config core/settings.cpp:LogSetting:67: Camera_OuterLeftConfig:
[ 0.003111] Config core/settings.cpp:LogSetting:67: Camera_OuterLeftFlip: 0
[ 0.003119] Config core/settings.cpp:LogSetting:67: DataStorage_UseVirtualSd: true
[ 0.003127] Config core/settings.cpp:LogSetting:67: System_IsNew3ds: false
[ 0.003135] Config core/settings.cpp:LogSetting:67: System_RegionValue: 1
[ 0.003142] Config core/settings.cpp:LogSetting:67: Debugging_UseGdbstub: false
[ 0.003150] Config core/settings.cpp:LogSetting:67: Debugging_GdbstubPort: 24689
[ 0.117238] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.536611] Frontend citra_qt/main.cpp:GMainWindow:163: Citra Version: Nightly 1300 | HEAD-e689847
[ 0.617841] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000000.app
[ 0.618090] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/00040138/00000003/content/00000000.app
[ 0.618590] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.618683] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.618724] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000000.app
[ 0.618778] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.618865] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.618907] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000000.app
[ 0.618957] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.619039] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.619971] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000001.app
[ 0.620014] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.620194] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000001.app
[ 0.620221] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00033500/content/00000001.app
[ 0.621040] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/000a0500/content/00000000.app
[ 0.621072] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.621115] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.621150] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/000a0500/content/00000000.app
[ 0.621175] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.621219] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.621239] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/000a0500/content/00000000.app
[ 0.621262] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing
[ 0.621303] Service.FS core/file_sys/ncch_container.cpp:Load:345: Failed to decrypt
[ 0.621783] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\dalez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/000a0500/content/00000001.app
[ 0.621817] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing

#2

System Information for Support

Client Version                                Nightly 1300 HEAD-e689847
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [ ]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

This did not help. Game won’t even load

#4

First off, turn on hardware renderer. That shouldn’t be off. Secondly, what error are you getting that it tells you you have a problem with your rom. Finally, pleaes genoerate a crash and upload the log WITHOUT opening citra again. Your log is largely blank and doesn’t display anything but the bootup process, so we have nothing to go on regarding whatever is causing a problem.

1 Like
#5

Thank you for your response. When I try to start any game, I get a message that “An unknown error occurred. Please see the log for more details”. Or sometimes the app will just close. Here is a log after I got the error message to look for more details.
citra_log.txt (24.7 KB)

#6

System Information for Support

Client Version                                Nightly 1310 HEAD-643a396
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#7

Does the second log provide what you need in order to help?

#8

GL_VERSION: 3.3.0 NVIDIA 391.48
Hm your drivers are outdated(current is 431.36), update to the latest at https://www.nvidia.com/Download/index.aspx

#9

Updated drivers. Still no luck. Here is new log. citra_log.txt (24.7 KB)

#10

System Information for Support

Client Version                                Nightly 1311 HEAD-a9df1c2
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#11

Hm, in that case I think you need to redump your game using the guides. It looks like you installed the game as a .cia ?

https://citra-emu.org/wiki/dumping-game-cartridges
https://citra-emu.org/wiki/dumping-installed-titles

Make sure you have enough space on your SD card.