Keyboard controls not working properly

Citra Support
#1

Issue:
citra_log.txt (42.5 KB)

1
1749×730 86.9 KB

Hi,

Whenever I try to change the control settings, the error from the screenshot shows up. The whole reason why I had to attempt changing the controls was because regardless of the game loaded, only a few buttons work. For instance, my arrow keys work and the A button works. But B and everything else are unavailable. Sometimes it works fine after clearing and restoring the settings.

Please help.

Thank you

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 5 1600 (6 core 3.2 Ghz)
  • GPU: NVIDIA GeForce GTX 1060 6GB
  • Citra Version (found in title bar): Canary 1959
  • Game: N/A
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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#2

System Information for Support

Client Version                                Canary 1959 HEAD-651c9d0
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 1600 Six-Core Processor             | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1060 6GB/PCIe/SSE2
GPU Driver Version                            456.71
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Can you give an example (in order) what to bind to trigger this? What is your keyboard settings in Windows set to, US keyboard?

#4

Thank you for your response.
Yes, my keyboard is set to English (US).

Well, it started off with the keys not responding at all, other than either the A or B button and the direction keys. So, I went ahead and reset all settings and nothing happened. Then I went in to controls, cleared all bindings and restored the defaults. No change in how the keys responded. Then I cleared it all again and tried to manually set the controls. When I try to set the key for A button, some other alphabet other than the one I pressed shows up.(Only once or twice did I get the pressed key to come up) And then every key other key I try to bind, gives the error from the screenshot.

#5

Can you give me a sequence that would end up with this error every time so I can try out on my end?

#6

Emulation > Configure >Controls > [Clear All] > Assign buttons.

Only the first one gets assigned.

#7

Update: I managed to get it working again. It was not a Citra issue. I went to safe mode and tried it out and it worked. Eventually I ended up disabling the AV and found that it was the Anti-Keylogger module that caused this issue. Thank you so much for the support, tywald. And sincere apologies for wasting your time!

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