Multiplayer issues

Multiplayer has two red X next to it and says

Verification failed. Check that you have entered your username and token correctly, and that your internet connection is working.

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (31.4 KB)

System Information for Support

Client Version                                Nightly 1349 HEAD-8c2a335
OpenGL Vendor                                 Intel Inc.
OpenGL Renderer                               Intel(R) UHD Graphics 617
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 3

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Are you sure your token and username (your forum username) is correct?

citra_log.txt (95.2 KB)

System Information for Support

Client Version                                Nightly 1321 HEAD-3e9c2e7
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 2500
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.4358
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Yes im using the correct username and token

are you sure? because the name is case sensitive, so if you registered as spehrsy and type in Spehrsy, it won’t work.

Thank you sir it worked!

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