My bottom screen isn't working

Issue:
I tried to play ultra moon but i only see the upper screen. the other screen is white. does somebody know a fix?

System Information

  • Operating System: Windows 7
  • CPU: Intel Core i7-5500U @ CPU 2.40 ghz
  • GPU: Intel® HD Graphics 5500 AMD Radeon R5 M255
  • Citra Version (found in title bar): citra nightly 1216
  • Game: Ultra Moon!=(upload://mcP6droOzB7IhMV0BYBqdmKgI0.png)
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (25.2 KB)

System Information for Support

Enable CPU JIT                                [x]
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
Enable Vsync                                  [ ]
LLE Audio Emulation Enabled                   [ ]
Use GDB Stub                                  [ ]
System Region                                 -1
OpenGL Version                                3.3.0
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended for accurate emulation.

where can i find that?

don’t enable it. the bot message is dumb. update your intel graphics to the latest. your drivers are way out of date: https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500

your version is “Build 10.18.10.3995” but the latest on the website is “15.40.41.5058”