My bottom screen isn't working

#1

Issue:
I tried to play ultra moon but i only see the upper screen. the other screen is white. does somebody know a fix?

System Information

  • Operating System: Windows 7
  • CPU: Intel Core i7-5500U @ CPU 2.40 ghz
  • GPU: Intel® HD Graphics 5500 AMD Radeon R5 M255
  • Citra Version (found in title bar): citra nightly 1216
  • Game: Ultra Moon!=(upload://mcP6droOzB7IhMV0BYBqdmKgI0.png)
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

citra_log.txt (25.2 KB)

#4

System Information for Support

Enable CPU JIT                                [x]
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
Enable Vsync                                  [ ]
LLE Audio Emulation Enabled                   [ ]
Use GDB Stub                                  [ ]
System Region                                 -1
OpenGL Version                                3.3.0
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended for accurate emulation.
#5

where can i find that?

#6

don’t enable it. the bot message is dumb. update your intel graphics to the latest. your drivers are way out of date: https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500

your version is “Build 10.18.10.3995” but the latest on the website is “15.40.41.5058”