My citra crashes when I load the Rom

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: PC
  • CPU: i9 9900k
  • GPU: 2080 super
  • Citra Version (found in title bar): latest version
  • Game: Randomized Pokémon alpha sapphire rom
  • Screenshot of Issue (include the full Citra window including titlebar): Citra crashes with no error code when I try and run my rom

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Follow the bot’s link to upload a log file please.

Have the log folder open in the background first then upload the log after Citra crashes.

citra_log.txt (4.7 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

citra_log.txt (4.0 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (6.3 KB)

System Information for Support

Client Version                                Nightly 1678 HEAD-e33677b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2080 SUPER/PCIe/SSE2
GPU Driver Version                            456.71
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (31.9 KB) citra_log.txt (31.9 KB)

[ 5.589328] Core <Critical> core/core.cpp:Load:293: Failed to load ROM (Error 1)!
This usually indicates a bad ROM dump. You’ll need to redump your game. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

[1440.895992] Service.CFG <Error> core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:339: Config block 0xD0000 with flags 14 and size 4 was not found
There is a solution to this problem posted in our Frequently Asked Questions
The title should be: ‘’ What should I do if I get an error saying something like GetConfigInfoBlock: Config block 0xXXXXX with flags X and size X was not found ?’’