My Citra doesn't start on integrated graphics card

Issue: My Citra can not boot, doesnt start,
Enter a description of your issue here, in full detail.

I tried to open citra-qt.exe many times even when I start in administrator and doesnt respond
When I use my graphic card I dont have problem but a few days ago I can’t start my citra when I’m using Intel HD Graphics, normally I was able to run Citra Canary and Nightly. Help!

P.S: I know I can play with the dedicated card but I want to know about the integrated card. Thanks

System Information:

  • Operating System: Microsoft Windows 10 Pro (64 bits)
  • CPU: Intel Core i5-7400 CPU @ 3.00 GHz
  • GPU: Intel HD Graphics 630
  • Citra Version (found in title bar): Citra Canary 1798 and Citra Nightly 1584
  • Game: whatever game, I can’t start Citra
  • Screenshot of Issue (include the full Citra window including titlebar):
    No screenschot because citra doesnt open

Diagnostic Log
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citra_log.txt (47.6 KB)
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System Information for Support

Client Version                                Canary 1798 HEAD-fb15c4b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                            451.48
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 0
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I understand bot but the problem is Citra doesn’t launch so I dont know any way to enable Enabling Accurate Multiplication when the citra doesnt start.

Can you check Device Manager for the iGPU and see if the driver version ends in 8336 ? If not, tell me what it is currently.

I hope dont be wrong but thanks gor guiding me to search device manager…

I found this procesador driver Versión del controlador ( driver version) is 10.0.018362.693 .
Thanks tywald for the prompt response.

Hello again tywald , sorry for the wrong information in the previous answer.
I found this

the driver version of integrated card is

Ok, the driver version is fine. I’m not sure why Citra would refuse to open at all with it though :confused: usually the problem is like if you have some specific controllers connected (try unplug any you have) or like antivirus but if it opens with Nvidia then it’s probably not that.

Any reason you want to run with the inferior iGPU?