My entire computer freezes if I try to run Alpha Sapphire

Citra Support
1

Issue:
I was playing the game normally, but every time a played it, the number of shaders in the “Loading Shaders” screen increased. It kept incresing until the app just freezes the and I can’t do anything else and have do restart my pc. Please, I really need help, I don’t wanna lose this save. I already tried to use another rom of the same game, reinstalling the program and no results.

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 5 2500u
  • GPU: AMD RX Vega 8
  • Citra Version: Canary 1688
  • Game: Pokémon Alpha Sapphire
  • Screenshot of Issue: I can’t take a screenshot because my computer will stop if I try to run the game

Diagnostic Log
citra_log.txt (4.3 KB)

2

System Information for Support

Client Version                                Canary 1688 HEAD-a33eaef
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
3

Hi, do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.