My game crashes at the point where you name your character (Pokemon X)

Citra Support
1

Issue:
My game crashes at the point where you name your character (Pokemon X). There’s also some graphical glitching on the screen.

System Information

  • Operating System:
  • CPU: Intel UHD Graphics 620
  • GPU:
  • Citra Version (found in title bar): Citra Canary
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot 2022-12-10 143013
    Screenshot 2022-12-10 143013577×892 43.4 KB

Diagnostic Log

Screenshot 2022-12-10 143013
Screenshot 2022-12-10 1430131107×916 252 KB

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

4

Please upload the log file. Not a screenshot of the inside of the log file, the file itself. That way I can actually read what Citra was doing.

5

C:/Users/Zackery%20Channer/AppData/Roaming/Citra/log/citra_log.txt

6

Cannot copy-paste the path from your computer like that, you need to upload the file itself to the web.

If you can’t upload it directly to the forums, you can use like Google Drive, Dropbox etc then link it here.

7

citra_log.txt (66.4 KB)

8

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           23.20.16.4905
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
9

GL_VERSION: 4.3.0 - Build 23.20.16.4905
^ This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe