My game won't load

Issue:
Enter a description of your issue here, in full detail.
Whenever I launch a game into Citra nothing will happen. It will stay at 0/100% and 0fps unconnected and it has a hard time closing whenever that happens as if it crashed.

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel(R) Core™ i5-3437U CPU @ 1.90GHz 2.40 GHz
  • GPU: Intel(R) HD Graphics 4000
  • Citra Version (found in title bar): Citra Canary 2214
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (13.6 KB)

System Information for Support

Client Version                               Canary 2214   HEAD-14115e1
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3437U CPU @ 1.90GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4358
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt (5.5 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (5.9 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt.old.txt (12.1 KB)

System Information for Support

Client Version                               Nightly 1775   HEAD-357025d
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3437U CPU @ 1.90GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4358
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

^ This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want.
Now run citra-qt.exe from the folder and run your game.

citra_log.txt (16.3 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.4252
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (11.3 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.5161
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt.old.txt (61.5 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            AMD Radeon RX 6400
GPU Driver Version                           22.7.1.220725
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

The new AMD GPU driver requires a fix that is only present in the latest Citra Canary right now in order to work. Please use that for now.