My pokemon ultra sun crashes when i get to the middle of the proffesor's intro i dont get to do no gameplay after a while u can hear sound but u can only see his face

Citra Support
#1

Issue:
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System Information

  • Operating System:
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  • Game: pokemon ultra sun
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Entire computer freezes on Pokemon Ultra Sun during the intro
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

If it stops when rockruff starts moving down try turning off- “Enable Hardware Shader”

1 Like
#4

I also had the same problem, but when I disabled enabled Hardware Shader worked, but the game was very slow

#5

Try turning off “Enable V-Sync”

#6

I’ve been having the same issue on both on Pokemon Ultra Moon and Pokemon Sun, Disabling Hardware Shader seems to get you through the intro though, I’ll add if there is any more issues.