My Pokemon X crashes when i open it after update

Enter a description of your issue here, in full detail.
My citra crashes now when i open th pokemon x game.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i3-10110U CPU
  • GPU: Intel® UHD Graphics
  • Citra Version (found in title bar): Citra Nightly 630
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (12.5 KB)

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System Information for Support

Client Version                                Nightly 1630 HEAD-2e0ce86
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Let’s see if updating your drivers makes a difference: Download and install igfx_win10_100.8935.exe (direct link) from
Also, please re-enable hardware renderer by going to emulation>configuration>graphics>advanced tab and checking the box.

Please also follow these steps just in case you were running with Accurate Multiplication off while the Disk Shader Cache was on:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Okay, when i turned on the hardware renderer, it made me open the game. I thought it is okay now, but then when I tried to save it, it suddenly froze. Now, it is not working, it is just black screen when i try to open the game.

HW.Memory <Error> core/memory.cpp:GetPhysicalRef:475: unknown GetPhysicalPointer @ 0x00000000 at PC 0x00179DD4

Sounds like a corrupted rom or game update, redump both using the guides below. Have at least 2GB free space on your Nintendo 3DS’s SD card: