My Pokémon X keeps freezing

Citra keeps freezing and then an error pops ups saying citra-qt.exe has stopped working

I was playing Pokémon X and then the game froze and said that citra-qt.exe has stopped working I tried to play it again and the same thing happened and so on. I would really appreciate some help and thanks.citra_log.txt (4.8 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (439.0 KB)

System Information for Support

Client Version                                Nightly 1697 HEAD-b3cab3c
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4425
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics

citra_log.txt (39.9 KB)