My Pokemon X screen freezes but the game keeps running

Citra Support
#1

Issue:
As mentioned in the title, my pokemon x screen freezes at random points but the game keeps running. Before it was once every like 10 minutes but now no matter how many times I reset it keeps happening within a minute.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i3
  • GPU: AMD Radeon 520
  • Citra Version (found in title bar): Citra Nightly 1737
  • Game: Pokemon X
  • Screenshot of Issue:
    Screenshot (2)
    Screenshot (2)1920×1080 128 KB

Diagnostic Log
citra_log.txt (105.9 KB)

#2

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.9365
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.9365
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#4

Please try updating your GPU drivers:
Download and igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#5

citra_log.txt (919.0 KB)
Uploading: citra_log.txt.old.txt…
first time when i started citra i was enjoying the fact how cool citra emulator is rather than enjoying the game pokemon x. the website says that pokemon x is well tested on citra but still i suffer from same issue. what most annoying part is that when my game freezes my hours of hardwork grinding pokemon levels goes waste this app also dont have auto save feature. also when i close and reload the game, some of the pixels of my screen suddenly turn black and this keeps happening randomly on the frequency of more than 2-3 time per second. please fix it let me enjoy my game…

#6

System Information for Support

Client Version                               Nightly 1766   HEAD-a6e7a81
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#7

Your drivers are outdated, please update them.
Download and install igfx_win_101.1994.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/732078/igfx_win_101.1994.exe