My screen freezes but i can hear the game continue

Citra Support
#1

When i am playing my screen freezes but i can hear the game continue and i can click on the options that are supposed to be on screen but i cant see them cause my screen is frozen and i can hear the sound of the game continue.
what can i do about this?citra_log.txt (195.3 KB)

1 Like
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

System Information for Support

Client Version                                Canary 1773 HEAD-d299355
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4642
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#4

When will a mod react?

#5

GPU Driver Version: Build 20.19.15.4642

This driver is outdated, you need to update.

Download win64_15.40.45.5126.zip from https://downloadcenter.intel.com/download/29474/Intel-Graphics-Driver-for-Windows-15-40-?product=81018
direct link: https://downloadmirror.intel.com/29474/a08/win64_15.40.45.5126.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

#6

Do i need to do anything else like on citra or not?
Cause it still is the same

#7

Upload a new log please.

#8

citra_log.txt (673.8 KB)

#9

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.5126
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#10

Intel HD 4400 is a problematic GPU. In some cases it needed the “AMD hack” for some games which was last seen on Intel GPUs on Nightly-860, which you can try below and check if 861 doesn’t work but 860 does:
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-860
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-861