My screen just stops moving

So i am playing pokemon both pokemon sun and moon when i start the game everything works normally, but suddenly when the rockruff appears at the beginning of the game, my screen just stop although i can still hear the music, please help me to solve this problem

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (34.2 KB)

System Information for Support

Client Version                                Nightly 1397 HEAD-020cd56
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 610
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Build 23.20.16.4973

These drivers are outdated, you need to update:

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=98910 (download the .exe this time).

Oh you have a desktop computer, when possible you can upgrade to an Nvidia graphics card like the GTX 1650 Super.

thank you so much it’s working just fine now