My screen turns black :(

Issue:
when I open the game, the game colapse and the screen turns black

System Information
Nombre del dispositivo: DESKTOP-EOH7MB4

  • Operating System: Windows 10 64bits
  • CPU: CPU @ 1.00GHz 1.19 GHz
  • GPU:
  • Citra Version (found in title bar): Canary 2292
  • Game: Pokemon x
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (43.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Canary 2292   HEAD-3fe9ac1
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

System Information for Support

Client Version                               Canary 2292   HEAD-3fe9ac1
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

Let me know if you encounter any issues during the installation.

1 Like

esterday I played without problems after updating the drivers but today the same problem happened again

citra_log.txt (68.2 KB)

System Information for Support

Client Version                               Canary 2292   HEAD-3fe9ac1
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

Seems like your drivers have reverted to the old ones (Windows does that sometimes for some reason). Install the new driver again, but make sure to restart your device after updating.