My ultra moon freezes

Issue:
Enter a description of your issue here, in full detail.
As I talk to professor Kukui, my game freezes

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (37.9 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1595 HEAD-5893f5a
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

You ought to fill in the template for system information, you can find some information in the log like OS: Windows 10, CPU: i5-8250U, Citra version: Canary 1595, etc.

Build 23.20.16.4973

These drivers are outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=124967 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.