My ultra sun game freezes after professor kukui calls

Citra Support
#1

Issue:
Enter a description of your issue here, in full detaits
at the start of the game . when I receive a call from professor kukui, the game freezes…but the sound keeps playing…when I click the keys…I can sense that the game is progressing but the screen keeps showing the face of professor kukui.

System Information

  • Operating System: Windows 10 Pro; Version: 21H2
  • CPU: Intel(R) Core™ i3-7100T CPU @ 3.40GHz 3.40 GHz
  • GPU: Intel(R) HD Graphics 630
  • Citra Version (found in title bar): citra canary 2303
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (17.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                               Canary 2303   HEAD-1fd334d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7100T CPU @ 3.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 630
GPU Driver Version                           27.20.100.8280
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#3

if I install the driver , will I be able to play the game…or there are some steps?

#4

citra_log.txt (199.5 KB)

#5

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9415
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#6

Both of you, your drivers are out of date.
Please download gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe