New Citra User: unable to start

#1

Issue:
Whenever I open citra_qt, I get this: picture below

System Information

  • Operating System: MacOS
  • CPU: 2.7 GHz Intel Core i5
  • GPU: Intel Iris Graphics 6100 1536 MB
  • Citra Version (found in title bar): I can’t open it, so I’m not sure
  • Game: I would like to install Pokemon USUM
  • Screenshot of Issue (include the full Citra window including titlebar): https://gyazo.com/601d68d2b2eaae5b7c68819dbb916d83

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

I can’t open citra at all, so that is impossible

#4

What is your Mac OS version? e.g: macOS Sierra 10.12.6.

#5

just what you said, sierra 10.12.6

#6

Some other users have reported similar issues. some reported that using nightly 977 or bellow works, try that:

#7

how would I find an older version?

#8

Open the link i provided above, scroll down the page, you may need to click on ‘Next’ at the end of the page to find a specific build number. download either ‘citra-osx-20XXXXXX-XXXXXXX.7z’, or ‘citra-osx-20XXXXXX-XXXXXXX.tar.gz’, extract and test it.