New Love Plus + white screen stuck

Issue:
Enter a description of your issue here, in full detail.
Hello, I’ve a problem. The game stuck on the white screen when it tried to entering the start menu. I tried to do with the other version and it’s still gives the same problem. I can seem to run the other games just fine.

System Information

  • Operating System: Win 10
  • CPU: Intel® Celeron® CPU N3350 @ 1.10GHz
  • GPU: Intel® HD Graphics 500
  • Citra Version (found in title bar): 1629
  • Game: New Love Plus +
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (61.7 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1629 HEAD-1bb2057
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3350 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            21.20.16.4727
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Nightly 1629 HEAD-1bb2057
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3350 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            21.20.16.4727
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Nightly 1629 HEAD-1bb2057
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3350 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            21.20.16.4727
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (61.7 KB)

System Information for Support

Client Version                                Nightly 1629 HEAD-1bb2057
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3350 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            21.20.16.4727
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: 21.20.16.4727

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.8853.exe from: https://downloadcenter.intel.com/download/29957/Intel-Graphics-Windows-10-DCH-Drivers?product=95598
direct link: https://downloadmirror.intel.com/29957/a08/igfx_win10_100.8853.exe