Nightly 1734 - Sound, But Black Screen and Citra Stops Responding

Issue:
I’ve got a black screen, but I can hear audio. Citra crashes right after by not responding.
citra_log.txt (16.5 KB)

System Information

  • Operating System: Windows 10
  • CPU: Intel i9-10900f
  • GPU: RTX 3060ti
  • Citra Version (found in title bar): Nightly 1734
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i9-10900F CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
GPU Driver Version                            471.41
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

I’ve tried with Accurate Multiplication on and off. Also, I saw an older thread about deleting the OpenGL shader folder. Tried that and no change. Also tried freshly installing Citra. No change.

I did change my directory so that Citra wouldn’t take up a lot of space on my admittedly small boot SSD. Could that cause this problem? Don’t see why it would, but I only know enough about tech to be dangerous.

citra_log.txt (10.8 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i9-10900F CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
GPU Driver Version                            471.41
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Tried a fresh install on a hunch. This time, I got a fatal error instead of the screen blacking out. No audio this time.

This log file indicates that your ROM is corrupted. But given the other information you’ve given, I think setting up a portable Citra build would also be a good idea. For the portable build:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder. This build is a standalone build, so you can place it in any drive you wish.

As for dumping your games, please follow our dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.