No puedo unirme a una sala

alguien sabe como solucionar el problema de configuracion de hosting… al quereme unir a una sala me sale este mensaje:

unable to connect to the host. verify that the connection settings are correct. if you still cannot conect, contact the room host and verify that the host is properly configured with.

(no se puede conectar con el host. Verifique que la configuración de la conexión sea correcta. si aún no puede conectarse, comuníquese con el host de la sala y verifique que el host esté configurado correctamente con el puerto externo reenviado.)

ya estuve buscando y no encontre nada :c

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

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