No textures loading in Pokémon Ultra Sun/Moon

Citra Support
#1

Issue:
Everytime I try to load Pokémon Ultra Sun or Ultra Moon, textures doesn’t load. I tried it on Nightly and Canary versions of Citra. Worth noticing that I’ve been playing Pokémon X just fine, and that my game is in portuguese. For illustration proposes, here’s some screenshots:

image
image601×659 21.4 KB

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i3-4005U CPU
  • GPU: @ 1.70 GHz 1.70 GHz
  • Citra Version (found in title bar): 1928 on both Canary and Nightly
  • Game: Pokémon Ultra Sun and Pokémon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1365×700 32.8 KB

Diagnostic Log
citra_log.txt (18.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4642
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
#3

These drivers are out of date you’ll need to update: Download win64_15.40.47.5166.zip (direct link) from https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-

then follow this guide to install them: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because you iGPU has driver bugs, you’ll need to disable Accurate Multiplication in Emulation>Configuration>Graphics>Advanced Tab to prevent some graphical issues from occuring.

1 Like
#4

It worked! I’m really sorry about the nuisance and thank you so much for taking your time to help me with this.

Anways, stream Phoebe Bridgers’ grammy nominated album, Punisher. Thanks again!

1 Like
#5

Plz help i have the same problem
And i already have updated the drivers