ON ANROID When I open Pokémon Ultra Sun, the screen goes black and the app closes automatically

Issue:
Enter a description of your issue here, in full detail.

As soon as I open the citra application and start Pokémon ultra sun, the screen goes black, a fatal error message appears and the application closes automatically. I’ve tried several things to solve it but I can’t find a solution.

System Information

  • Operating System: Android Version 11 Oxygen OS 11.0.7.10.KB05BA
  • CPU: Snapdragon 865
  • GPU: 8 GB de RAM + 128 GB de ROM
  • Citra Version (found in title bar): a6860a965
  • Game: Pokemon UltraSun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (10.9 KB)
citra_log.txt.old.txt (10.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Upload a log file please. You can find the log file at \citra-emu\log.

How do I do that on android?

Open a file manager on your phone and in the root of your phone’s internal storage there should be a folder called citra-emu, inside it will be another folder called log. Inside that folder lie the log file(s).

Example from my LG G8s ThinQ phone:

Ok, thank you. I already uploaded them in the first message

Check the FAQ regarding config block: https://citra-emu.org/wiki/faq/

Basically, you need to delete this file then restart Citra:

It is now fixed, thank you very much for your help

I have another problem. When I save games in the emulator it crashes automatically. At first it saves fine but after the fourth time it crashes every time I save a game