ON ANROID When I open Pokémon Ultra Sun, the screen goes black and the app closes automatically

Enter a description of your issue here, in full detail.

As soon as I open the citra application and start Pokémon ultra sun, the screen goes black, a fatal error message appears and the application closes automatically. I’ve tried several things to solve it but I can’t find a solution.

System Information

  • Operating System: Android Version 11 Oxygen OS
  • CPU: Snapdragon 865
  • GPU: 8 GB de RAM + 128 GB de ROM
  • Citra Version (found in title bar): a6860a965
  • Game: Pokemon UltraSun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (10.9 KB)
citra_log.txt.old.txt (10.1 KB)

In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Upload a log file please. You can find the log file at \citra-emu\log.

How do I do that on android?

Open a file manager on your phone and in the root of your phone’s internal storage there should be a folder called citra-emu, inside it will be another folder called log. Inside that folder lie the log file(s).

Example from my LG G8s ThinQ phone:

Ok, thank you. I already uploaded them in the first message

Check the FAQ regarding config block: https://citra-emu.org/wiki/faq/

Basically, you need to delete this file then restart Citra:

It is now fixed, thank you very much for your help

I have another problem. When I save games in the emulator it crashes automatically. At first it saves fine but after the fourth time it crashes every time I save a game