Online issue, not playing a game

I have been trying to play generation 6 pokemon games online with a friend but the game she is running is not displayed and she can’t see any connected players, we are both registered.
We both tried join public rooms, create own room and direct connect.emi2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.