In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.
I found some issues in that log that need resolving:
- Citra is currently utilizing open-source system files which may cause emulation to be less accurate, but not affect system stability.
Your driver is outdated, it’s from 2015.
What is your CPU? Full model name. You can find that info if you right click on “Computer” then “Properties”. e.g http://www.winability.com/info/explorer-computer-properties.png
You should fill in the support template completely.
Since you are on a laptop you will most likely need to download the
.zip version then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
You have pretty much the same issue as this guy: Pokemon Ultra Sun - Black Screen Error
Same CPU as you
It didn’t help. I’m still getting the same error.
Upload a new log file.
It’s not sufficient, did you start a game first?
I did not find anything wrong in your log file. Please wait for a moderator to assist.
GL_VERSION: 3.3.0 - Build 10.18.14.4038
You did not update the drivers. Follow the links I gave you before and try again