Only the video freezes after a few seconds playing Pokémon Y

Issue:
I’ve attempted to play the game for awhile now, the intro screen usually plays normally but the games visuals will freeze at a random point up to choosing the characters gender, usually when the screen is pure black. I downloaded a drive that I saw in quite a few similar issues which helped it get past pure black occasionally but it is still freezing, I have also tried different combinations of graphics setting to no avail.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-8250U CPU @ 1.60GHz 1.80 GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1743
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (34.0 KB)

System Information for Support

Client Version                                Nightly 1743 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (27.6 KB)
Still doesn’t work

System Information for Support

Client Version                                Nightly 1743 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

This driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe