openGL 3.3 error. but my system support the openGL 3.3 above

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
so, yesterday i can use the citra emulator normally. updating normaly, but, since the 18-04-2020 update, i can’t use the citra emulator anymore. It’s say that my GPU may not support OpenGL3.3, or you do not have the latest graphics driver. Well if my PC is really can’t support OpenGL3.3, then why yesterday i can play itu normally?

Please help, thank you.

System Information

  • Operating System: Microsoft Windows 10 Home Single Language (64-bit) Version (Build) 1903 (10.0.18362)
  • CPU: Intel® Core™ i5-8300H CPU @ 2.30GHz
  • GPU: Intel® UHD Graphics 630
  • Citra Version (found in title bar): Citra Nightly 1487
  • Game: Animal Crossing : New Leaf
  • Screenshot of Issue (include the full Citra window including titlebar):

citra error
citra error1917×1031 46.4 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (6.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1487 HEAD-397bd1b
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

Make sure, just in case, that you don’t have any graphics updates or in general your PC needing updates that are waiting for you.

#4

I think the problem is not about the latest update of my graphics. I have installed the DirectX ver. 12, and i checked the intel updates, there is no graphic update in there. I’m so confused rn. In my log data, it’s say there’s something missing, i don’t know if they are related or no.

Sorry for my bad english.

#5

Hm, try turn off Hardware Renderer in the Advanced graphics settings in Citra then upload a new log after you have try to start the game and closed Citra.

We should be able to get more information from that.