Issue:
As far as I know, my laptop’s specs should be fully within the parameters to run Citra. However, loading any game results in the following error: “Your GPU may not support OpenGL 3.3, or you do not have the latest graphics driver.” My GPU drivers are up to date and OpenGL Extensions viewer reports that I have OpenGL 4.1, so I’m not sure why I can’t run anything.
System Information
Operating System: Windows 10 Home Version 10.0.19042 Build 19042
CPU: Intel Core i7-10750H
GPU: NVIDIA GeForce RTX 2060
Citra Version (found in title bar): Citra Nightly 1695
Game: Story of Seasons
Screenshot of Issue (include the full Citra window including titlebar):
I have a laptop, so I’m not sure what you mean by this. I have tried to set the NVIDIA as the default graphics card for Citra but that didn’t seem to help either.
I was finally able to resolve this, thank you everyone for your suggestions. For whatever reason, I wasn’t able to force the laptop to run Citra using the NVIDIA graphics card (it kept defaulting to the integrated one). I had already tried through NVIDIA’s software and through Windows, but neither had worked for me until I did the steps below.
I’ll document my process here in case anyone has the same issue, although you may not need all of the steps to get it to work:
Note- My laptop is an MSI GE75 Raider 10SE-008.
I uninstalled all NVIDIA software and drivers from my PC (even though I had all of the latest ones).
To uninstall software, go to Control Panel > Uninstall a program > Select everything that begins with NVIDIA and uninstall it (you may be prompted to restart your computer several times)
To uninstall drivers, go to Device Manager > Display Adapters > Right Click over NVIDIA card > Uninstall
I then went to my laptop manufacturer’s website (MSI USA) to see if any drivers have been updated since I last installed them. Only the ‘Intel Chipset Driver’ was updated, so I installed that. Then I installed the ‘NVIDIA Graphics Driver’ from the same place (as of current writing, it was version 442.23). During the graphics driver installation, I was prompted for either ‘Express Installation’ or ‘Custom Installation’. I selected ‘Custom Installation’ and made sure to check the ‘Perform a clean installation’ box.
After doing all of this and restarting my computer, I opened up the NVIDIA control panel and went to Manage 3D Settings > Program Settings > Add, then added citra-qt.exe and citra.exe, making sure to select the ‘High-performance NVIDIA processor’ in the ‘2. Select the preferred graphics processor for this program:’ option. I didn’t change any settings for ‘3.’.
Now in the NVIDIA Control Panel I went to Desktop > Display GPU Activity Icon in the Notification Area and made sure that was checked. I then opened this from the Windows tray. Here is what the icon and the Activity panel should look like:
If everything is reset correctly, Citra should show up here if it is using the NVIDIA GPU, if it doesn’t then you may have to reinstall or update a different driver/program. It did not show up for me in here originally, until I followed the above steps, even though I had all of the same settings enabled.
Note: After following the steps, I was able to update to NVIDIA’s latest driver (465.89) via their website (Download Drivers | NVIDIA) and everything is still working for me!
