Pantalla desordenada en pokemon ultrasol/ultraluna

Citra Support
#1

Cuando intento jugar pokemon ultrasol o pokemon ultraluna me sucede que las pantallas estan como raras, en vez de aparecerme un pokemon y poder elegir bien los idiomas, me aparece de la siguiente manera

System Information

  • Operating System:
  • CPU: i3
  • GPU:
  • Citra Version (found in title bar): Citra Canary 1982
  • Game: Pokemon Ultrasol and Pokemon Ultraluna (en ambos sucede lo mismo)
  • Screenshot of Issue (include the full Citra window including titlebar):
    crash screen

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (22.0 KB)

#2

System Information for Support

Client Version                                Canary 1982 HEAD-40f8fcf
Operating System                              Windows 8.1 (6.3)
CPU                                           Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.14.4264
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics
#3

This is an English only forum, please do not post in any other language. If you are not a native English speaker and are using a translator to assist, you may write your post in your own language as long as you provide the text of the automatic translation in the post.

^ This drivers is out of date. To update, download win64_15.40.5171.zip (direct link) from Download Intel® Graphics Driver for Windows* [15.40]

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to disable Accurate Multiplication in Emulation>Configuration>Graphics>Advanced Tab to prevent graphical issues from occuring.

#4

crash screen
I have the same problem as the screen stays like this and I can’t see for the languages ​​and later I can’t see the screen below only the one above and I don’t know how to fix it, do you know why it could be the error or how to fix it please

#5

Please upload a log file: How to Upload the Log File