PC citra pokemon y black screen

Citra Support
#1

Issue:
When Citra is started, the startup screen appears, but after that, only the sound is heard and the black screen continues.

System Information

  • Operating System: window 10
  • CPU: 11th Gen Intel(R) Core™ i5-1135G7 @ 2.40GHz 2.42 GHz
  • GPU: Intel(R) Iris(R) xe graphics
  • Citra Version (found in title bar): citra nightly 1816
  • Game: pokemon y
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1918×1027 177 KB

image
image1918×1022 11.7 KB

Diagnostic Log
citra_log.txt (305.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           27.20.100.9415
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           27.20.100.9415
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, you should re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab.