PLEASE HELP :( all roms stuck at launching

marcsadique · August 2, 2020, 7:56am

Issue:
Enter a description of your issue here, in full detail.
all roms are stuck at launching. I can not run any game

System Information

Operating System: Windows 10 home single langauge 64-bit (10.0, build 18362)
CPU: Intel CORE i5 (7th Gen)
GPU: Intel® HD graphics 620, NVIDEA GeForce 920MX
Citra Version (found in title bar): Citra Nightly 1599
Game: ALL pokemon games
Screenshot of Issue (include the full Citra window including titlebar):

Annotation 2020-08-02 1553531598×897 17.4 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (7.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

CitraBot · August 2, 2020, 7:56am

I did not find anything wrong in your log file. Please wait for a moderator to assist.

marcsadique · August 2, 2020, 7:58am

alright! Thank you very much! Hopefully this problem will be solved immediately.

tywald · August 2, 2020, 8:03am

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

marcsadique · August 2, 2020, 8:15am

oh really? well if taht is the case. hold on a minute, let me try to reupload a new one real quick. hopefully this one helps. citra_log.txt (11.0 KB)

[ 0.003528] Config core/settings.cpp:LogSettings:77: Citra Configuration:
[ 0.003538] Config core/settings.cpp:operator():74: Core_UseCpuJit: true
[ 0.003541] Config core/settings.cpp:operator():74: Renderer_UseGLES: false
[ 0.003541] Config core/settings.cpp:operator():74: Renderer_UseHwRenderer: true
[ 0.003542] Config core/settings.cpp:operator():74: Renderer_UseHwShader: true
[ 0.003543] Config core/settings.cpp:operator():74: Renderer_SeparableShader: false
[ 0.003543] Config core/settings.cpp:operator():74: Renderer_ShadersAccurateMul: false
[ 0.003544] Config core/settings.cpp:operator():74: Renderer_UseShaderJit: true
[ 0.003548] Config core/settings.cpp:operator():74: Renderer_UseResolutionFactor: 0
[ 0.003549] Config core/settings.cpp:operator():74: Renderer_FrameLimit: 100
[ 0.003549] Config core/settings.cpp:operator():74: Renderer_UseFrameLimitAlternate: false
[ 0.003550] Config core/settings.cpp:operator():74: Renderer_FrameLimitAlternate: 200
[ 0.003550] Config core/settings.cpp:operator():74: Renderer_PostProcessingShader: none (builtin)
[ 0.003551] Config core/settings.cpp:operator():74: Renderer_FilterMode: true
[ 0.003552] Config core/settings.cpp:operator():74: Renderer_TextureFilterName: none
[ 0.003552] Config core/settings.cpp:operator():74: Stereoscopy_Render3d: 0
[ 0.003553] Config core/settings.cpp:operator():74: Stereoscopy_Factor3d: 0
[ 0.003553] Config core/settings.cpp:operator():74: Layout_LayoutOption: 0
[ 0.003554] Config core/settings.cpp:operator():74: Layout_SwapScreen: false
[ 0.003554] Config core/settings.cpp:operator():74: Layout_UprightScreen: false
[ 0.003555] Config core/settings.cpp:operator():74: Utility_DumpTextures: false
[ 0.003555] Config core/settings.cpp:operator():74: Utility_CustomTextures: false
[ 0.003556] Config core/settings.cpp:operator():74: Utility_UseDiskShaderCache: true
[ 0.003557] Config core/settings.cpp:operator():74: Audio_EnableDspLle: false
[ 0.003557] Config core/settings.cpp:operator():74: Audio_EnableDspLleMultithread: false
[ 0.003558] Config core/settings.cpp:operator():74: Audio_OutputEngine: auto
[ 0.003558] Config core/settings.cpp:operator():74: Audio_EnableAudioStretching: true
[ 0.003559] Config core/settings.cpp:operator():74: Audio_OutputDevice: auto
[ 0.003559] Config core/settings.cpp:operator():74: Audio_InputDeviceType: 0
[ 0.003560] Config core/settings.cpp:operator():74: Audio_InputDevice: Default
[ 0.003560] Config core/settings.cpp:operator():74: Camera_OuterRightName: blank
[ 0.003561] Config core/settings.cpp:operator():74: Camera_OuterRightConfig:
[ 0.003561] Config core/settings.cpp:operator():74: Camera_OuterRightFlip: 0
[ 0.003562] Config core/settings.cpp:operator():74: Camera_InnerName: blank
[ 0.003563] Config core/settings.cpp:operator():74: Camera_InnerConfig:
[ 0.003563] Config core/settings.cpp:operator():74: Camera_InnerFlip: 0
[ 0.003564] Config core/settings.cpp:operator():74: Camera_OuterLeftName: blank
[ 0.003568] Config core/settings.cpp:operator():74: Camera_OuterLeftConfig:
[ 0.003568] Config core/settings.cpp:operator():74: Camera_OuterLeftFlip: 0
[ 0.003569] Config core/settings.cpp:operator():74: DataStorage_UseVirtualSd: true
[ 0.003570] Config core/settings.cpp:operator():74: System_IsNew3ds: true
[ 0.003570] Config core/settings.cpp:operator():74: System_RegionValue: 1
[ 0.003570] Config core/settings.cpp:operator():74: Debugging_UseGdbstub: true
[ 0.003571] Config core/settings.cpp:operator():74: Debugging_GdbstubPort: 24689
[ 0.231567] Input input_common/udp/client.cpp:StartCommunication:207: Starting communication with UDP input server on 127.0.0.1:26760
[ 12.368232] Frontend citra_qt/main.cpp:GMainWindow:186: Citra Version: Nightly 1599 | HEAD-b94f21e
[ 12.368245] Frontend citra_qt/main.cpp:GMainWindow:189: Host CPU: Intel® Core™ i5-7200U CPU @ 2.50GHz
[ 12.368274] Frontend citra_qt/main.cpp:GMainWindow:191: Host OS: Windows 10 (10.0)
[ 12.622822] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 12.622904] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 12.740217] Frontend citra_qt/main.cpp:CheckForUpdates:810: Update check started
[ 12.992499] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 12.992526] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.181111] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.181137] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.243942] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.243957] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.373613] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.373645] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.469598] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.469624] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.511222] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.511232] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 13.511251] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 13.713976] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 13.713987] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 13.714004] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 14.119434] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 14.119443] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 14.119457] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 14.217187] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 14.217195] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 14.217208] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 15.398648] Frontend citra_qt/main.cpp:OnUpdateFound:823: No updates found
[ 57.924975] Frontend citra_qt/main.cpp:BootGame:1002: Citra starting…
[ 58.132431] Audio.DSP audio_core/hle/wmf_decoder.cpp:Impl:67: Media Foundation activated
[ 58.135062] Audio.DSP audio_core/hle/wmf_decoder_utils.cpp:MFDecoderInit:50: Windows® Media Foundation found 1 suitable decoder(s)
[ 58.147841] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1663: default device period: 100000, minimum device period: 30000

[ 58.147849] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1676: Minimum latency in frames: 99

[ 58.147886] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2119: (000000000ba6d680) Setup render: device=0000000000000000

[ 58.154243] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1994: Setup requested=[f=0 r=32728 c=2 l=3] mix=[f=0 r=48000 c=2 l=3]

[ 58.224749] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2170: Target sample rate: 32728

[ 58.239652] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2353: Stream init succesfull (000000000ba6d680)

[ 58.243021] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 58.243044] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 58.243309] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:113: Request handler started.
[ 58.243639] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 58.245464] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010202/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.245870] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010402/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.246263] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00014002/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.246655] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00014102/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.247048] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00014202/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.247425] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00014302/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.247812] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:472: Loaded NCCH C:\Users\Syed Umar Al-Attas\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/000400db/00010302/content/00000000.app is tainted, application behavior may not be as expected!
[ 58.252199] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:827: ClCertA file missing

CitraBot · August 2, 2020, 8:15am

System Information for Support

Client Version                                Nightly 1599 HEAD-b94f21e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

tywald · August 2, 2020, 8:35am

Turn this off:

marcsadique · August 2, 2020, 9:07am

yeay! it is working now. what a great service. thank you so much. except that. when I run pokemon ultra sun. the background music is playing but the screen is pitch black. I can still hear the footstep tho. any tips?

tywald · August 2, 2020, 10:38am

Upload a new log please.

marcsadique · August 3, 2020, 4:27am

here is the new log. thanks so much for your help.citra_log.txt (39.3 KB)

CitraBot · August 3, 2020, 4:27am

System Information for Support

Client Version                                Nightly 1599 HEAD-b94f21e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

tywald · August 3, 2020, 4:31am

GPU Driver Version: 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8476.exe from: https://downloadcenter.intel.com/download/29784/Intel-Graphics-Windows-10-DCH-Drivers?product=95443
direct link: https://downloadmirror.intel.com/29784/a08/igfx_win10_100.8476.exe

marcsadique · August 3, 2020, 7:18am

solved! you are the best! thank you.