Please help.. Citra-qt has stopped working

Issue:
please help me… i’m new to all of this… citra just stopped working when i try to launch a game. i tried the canary and nightly, both didn’t work citra_log.txt (7.4 KB)

System Information

  • Operating System: windows 10 home single language 64 bit
  • CPU: intel® Core™ i3-6006U
  • GPU: intel HD graphics family
  • Citra Version (found in title bar): citra canary 1426 and citra nightly 1319
  • Game: Story of seasons

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1319 HEAD-76aec4d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

already did that. still didn’t work…

Log <Error> common/logging/filter.cpp:ParseFilterRule:56: Unknown log class in filter: to*:Info

Hm can you show the Debug window?

The log filter should only say *:Info
image

Untitled

ohh wait
citra_log.txt (14.5 KB)

System Information for Support

Client Version                                Nightly 1319 HEAD-76aec4d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

still didnt work :((

citra_log.txt (14.5 KB)

System Information for Support

Client Version                                Nightly 1319 HEAD-76aec4d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (18.0 KB)

System Information for Support

Client Version                                Canary 1426 HEAD-0cac9f2
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Hm, try dump the system files using this guide: https://citra-emu.org/wiki/dumping-system-archives-and-the-shared-fonts-from-a-3ds-console

Build 22.20.16.4785
Your drivers are also outdated(from 2017).

Download win64_25.20.100.6373.zip from : https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You have Intel HD 520

There is a newer DCH driver but you will most likely need to update to the previous driver using the links above first in order to use the installer for future updates.

[ 0.007103] Config core/settings.cpp:LogSetting:72: Stereoscopy_Render3d: 0
[ 0.007105] Config core/settings.cpp:LogSetting:72: Stereoscopy_Factor3d: 0
[ 0.007106] Config core/settings.cpp:LogSetting:72: Layout_LayoutOption: 0
[ 0.007107] Config core/settings.cpp:LogSetting:72: Layout_SwapScreen: false
[ 0.007109] Config core/settings.cpp:LogSetting:72: Layout_UprightScreen: false
[ 0.007110] Config core/settings.cpp:LogSetting:72: Utility_DumpTextures: false
[ 0.007111] Config core/settings.cpp:LogSetting:72: Utility_CustomTextures: false
[ 0.007113] Config core/settings.cpp:LogSetting:72: Utility_UseDiskShaderCache: true
[ 0.007114] Config core/settings.cpp:LogSetting:72: Audio_EnableDspLle: false
[ 0.007115] Config core/settings.cpp:LogSetting:72: Audio_EnableDspLleMultithread: false
[ 0.007117] Config core/settings.cpp:LogSetting:72: Audio_OutputEngine: auto
[ 0.007118] Config core/settings.cpp:LogSetting:72: Audio_EnableAudioStretching: true
[ 0.007119] Config core/settings.cpp:LogSetting:72: Audio_OutputDevice: auto
[ 0.007120] Config core/settings.cpp:LogSetting:72: Audio_InputDeviceType: 0
[ 0.007122] Config core/settings.cpp:LogSetting:72: Audio_InputDevice: Default
[ 0.007123] Config core/settings.cpp:LogSetting:72: Camera_OuterRightName: blank
[ 0.007124] Config core/settings.cpp:LogSetting:72: Camera_OuterRightConfig:
[ 0.007125] Config core/settings.cpp:LogSetting:72: Camera_OuterRightFlip: 0
[ 0.007127] Config core/settings.cpp:LogSetting:72: Camera_InnerName: blank
[ 0.007128] Config core/settings.cpp:LogSetting:72: Camera_InnerConfig:
[ 0.007129] Config core/settings.cpp:LogSetting:72: Camera_InnerFlip: 0
[ 0.007131] Config core/settings.cpp:LogSetting:72: Camera_OuterLeftName: blank
[ 0.007132] Config core/settings.cpp:LogSetting:72: Camera_OuterLeftConfig:
[ 0.007133] Config core/settings.cpp:LogSetting:72: Camera_OuterLeftFlip: 0
[ 0.007135] Config core/settings.cpp:LogSetting:72: DataStorage_UseVirtualSd: true
[ 0.007136] Config core/settings.cpp:LogSetting:72: System_IsNew3ds: true
[ 0.007141] Config core/settings.cpp:LogSetting:72: System_RegionValue: -1
[ 0.007142] Config core/settings.cpp:LogSetting:72: Debugging_UseGdbstub: false
[ 0.007143] Config core/settings.cpp:LogSetting:72: Debugging_GdbstubPort: 24689
[ 0.163441] Input input_common/udp/client.cpp:StartCommunication:198: Starting communication with UDP input server on 127.0.0.1:26760
[ 1.034289] Frontend citra_qt/main.cpp:GMainWindow:187: Citra Version: Canary 1640 | HEAD-4f8f8e8
[ 1.034308] Frontend citra_qt/main.cpp:GMainWindow:189: Host CPU: Intel® Core™ i5-3230M CPU @ 2.60GHz
[ 1.034354] Frontend citra_qt/main.cpp:GMainWindow:191: Host OS: Windows 10 (10.0)
[ 1.150459] Service.FS core/file_sys/ncch_container.cpp:Load:231: Secure1 KeyX missing

what to do my citra is not working

Upload the log file, if it says it’s too big try upload to pastebin or zip it and upload to like Google Drive and link it here.

how to upload
Actually i dont know plz help

Drag citra_log into the reply window.

image

citra_log.txt (4.3 KB)

System Information for Support

Client Version                                Canary 1592 HEAD-42a1862
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

in pokemon y should i enable accurate multiplication