Please help me! error when starting pokemon moon

Citra Support
#1

Issue:
Hello, first of all this is the first time i encountered this problem. I recently download pokemon moon. When i try to run the game, this thing on the screenshot happen. not only that screen but it’s still happening in the next place. can you help me fix these? is the problem on my laptop?

System Information

  • Operating System: Windows 8.1
  • CPU: Intel core i3-4005U 1.70 ghz
  • GPU: Intel HD Graphic
  • Citra Version : Nightly 1390
  • Game: Pokemon moon
  • Screenshot of Issue :
    Problem
    Problem1366×768 189 KB

Diagnostic Log
citra_log.txt (93.0 KB) ![Problem|690x387]

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1390 HEAD-4efb9c6
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce 930M/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            345.05
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

thank you for your help, i’ll try