Please help me! Error with Pokemon Y

Citra Support
1

Issue:
When I enter the game, the screen shows this:

error
error.gif1366×768 241 KB

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i7-3537U CPU @ 2.00 GHz , ~2.5GHz
  • GPU: Intel HD Graphics 4000
  • Citra Version (found in title bar): 1241
  • Game: pokemon y
  • Screenshot of Issue (include the full Citra window including titlebar):
    error
    error.gif1366×768 241 KB

Diagnostic Log
citra_log.txt (35.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

3

System Information for Support

Client Version                                Nightly 1241 HEAD-d5bcb45
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • CPU JIT should be enabled for the best performance. Please enable this option.
4

I Enabled Accurate Multiplication and CPU JIT, There are still that problem. What i can do next?

5

Those GPU drivers are extremely out of date.
You need to install the latest Intel driver from Intel’s website directly.

1 Like
6

Get the latest here: https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=72054

Since you are on a laptop you will most likely need to download the .zip version then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/