Please help me, pokemon ultra moon has audio but gray display

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: windows 10 pro
  • CPU: i3 - 3110M
  • GPU: intel® HD graphics 4000
  • Citra Version (found in title bar): citry nightly 1630
  • Game: pokemon ultra moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (16.5 KB)

System Information for Support

Client Version                                Nightly 1630 HEAD-2e0ce86
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.3412
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

To update your drivers: Download win64_15.33.53.5161.zip (direct link) from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-?product=65700

Then follow this guide on how to install it:https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your GPU has issues with recent citra builds, you may need to turn off New 3ds Mode in Emulation>Configuration>System to prevent random crashing or freezing from occuring. If this doesn’t work, you’ll have to use an older version until you upgrade your hardware: Download citra-windows-mingw-20191214-ddb7ead.7z (direct link) from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

wow it works, thank u soo much!!