Pokemon Alpha Saphire crashes at the start

Issue:
When i start Alpha Saphire or Omega Ruby, Citra crashes. Sometimes it goes a little further,
but i can’t get past the introduction.

System Information

  • Operating System: Windows 10 Home 64-Bit
  • CPU: AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz
  • GPU: NVIDIA GeForce RTX 2080
  • Citra Version (found in title bar): Citra Nightly 1718
  • Game: Pokemon Alpha Saphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (16.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1718 HEAD-dd31ed6
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 7 3800X 8-Core Processor              | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2080/PCIe/SSE2
GPU Driver Version                            465.89
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Please try updating your GPU drivers to the latest available: NVIDIA DRIVERS GeForce Game Ready Driver WHQL
Make sure to select Custom installation and then select Clean install.

Thank you for your help. It seems to work now.

Hello, my Saphire also crashed immediately after loading it. Here’s my log file:
citra_log.txt (16.7 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            471.41
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Please test out a portable Citra build to rule out any issues with your current Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder. Try your games again and see if the issue remains. If it does, please upload a log file using this portable build.

Hello SleepingSnake,

Really appreciate for your replies. I have followed your instruction to manual download, portable built, and ran the game again. Same issue happened (app froze immediately after game was loaded and said Not Responding then I force closed the program).

Here’s the new log file: citra_log.txt (4.9 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.