Pokemon games freezing when cutscene is activated

Citra Support
1

Hi, I’m playing Pokemon X and Pokemon Photonic Sun. And both games freeze just before the cutscene.

I’m playing on Windows 10 Home, Citra Nightly 2036

Intel(R) Atom™ x5-Z8350 CPU @ 1.44GHz 1.44 GHz

Intel(R) HD Graphics, Version: 20.19.15.5171

Pokemon X:
Pokémon X_17.11.23_05.51.32.772
citra_log.txt (24.5 KB)

Pokemon Photonic Sun:

Pokémon X_17.11.23_05.51.32.772

citra_log.txt (24.5 KB)

2

System Information for Support

Client Version                               Nightly 2036  HEAD-90a5d98
Operating System                             Windows 10 Version 22H2 (Build 19045.3448)
CPU                                          Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 400
GPU Driver Version                           20.19.15.5171
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
3

Can someone help me find the latest driver for my graphic card? I can’t orient in the Intel site :frowning:

4

You have the latest. The bot is just dumb about old GPUs. Anyways, try disabling Accurate Multiplication in Emulation>Configuration>Graphics>Advanced tab.