Pokemon Moon (and Ultra Moon) show black screen on launch

Issue:
Both games have bad compatibility. When I run them I get “fatal error” message with “abort” and “continue” options, if I click on continue I get eternal black screen. I had zero issues with Pokemon X and Pokemon Alpha Sapphire.

System Information

  • Operating System: Windows 10.0
  • CPU: Intel(R) Core™ i3-4000M CPU @ 2.40GHz | AVX2 | FMA
  • GPU: Intel(R) HD Graphics 4600
  • Citra Version (found in title bar): 1776
  • Game: Pokemon Moon and Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (6.3 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

I might have messed up the log file so here is one again: c
citra_log.txt (15.6 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-4000M CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4600
GPU Driver Version                           20.19.15.5126
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

citra_log.txt (30.3 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            GeForce GTX 1060 3GB/PCIe/SSE2
GPU Driver Version                           456.71
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

citra_log.txt (32.3 KB)

System Information for Support

Client Version                               Nightly 1776   HEAD-6764264
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1060 3GB/PCIe/SSE2
GPU Driver Version                           516.59
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Dear Filip_Havojic,

You need to download and decrypt the file before you are able to launch the game. I recommend BATCH CIA.

The same problem occurs even after decrypting.

@Filip_Havojic and @ZeeSeraph You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

Thank you! I’ll give that a try