Pokemon moon black screen and crashes, please help

Hi sorry if I say something wrong, english is not my native lenguaje.
My problem is that every time I start pokemon moon the game crashes or black screen, I have been reading about the problem in the forums and I know that it has something to be with Intel gpu,I know that the problem can be easily solve changing an option in the graphic settings but the problem is if I do that the fps drop so much, from 60-30 to 15, I already try with another Citra versions and the problem keeps happening and the only game that is presenting this kind of problem is Pokemon Moon.

I will apreciate a lot your help.

System Information

  • Operating System: Microsoft Windows 10 home

  • CPU: Processor Intel® Core™ i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)

  • GPU: Name Intel® HD Graphics 620

  • Citra Version: 1393,1392, 1507

  • Game: Pokemon Moon
    When I start my current game it crashes
    *


    But before I start the game everything is fine

    Diagnostic Log

citra_log.txt (23.8 KB)

System Information for Support

Client Version                                Nightly 1507 HEAD-39463f1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=95443 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.

1 Like

Thank u so much it work, I updated all the drivers from my computer and not just the game is running a lot better, all the games in Citra are running a lot better, I really apreciate your help, keep the good work and I wish the best of lucks

1 Like