Pokemon Moon Crashes When Opened

Issue:
Enter a description of your issue here, in full detail.

I click to open the file and the game begins to load, then immediately Citra closes and I get an error page that says Citra quit unexpectedly

System Information

  • Operating System: MacBook Pro 2020
  • CPU: M1
  • GPU: M1
  • Citra Version (found in title bar): Citra Canary 1959
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (11.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1959 HEAD-651c9d0
Operating System                              macOS 11.2
CPU                                           VirtualApple @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Apple M1
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

1 Like

Citra doesn’t officially support the new M1 Macs. For more information regarding compatibility, please check this page: Apple M1 Chip on MacBook Pro

Thanks! I can play Pokemon X and Pokemon Omega Ruby just fine on this computer, which are both 3DS games. Is Pokemon Moon just that much more to process, or is something else possibly wrong regarding just that game?

The problem is that you’re using an M1 Mac. Which are not officially supported. You need to expect that crashing, bugs and every other fault that could occur, will occur.

This is why I sent you that link to the other topic. In there some other M1 Mac users tested out various potential fixes for some games. Pokemon Ultra Moon included: Apple M1 Chip on MacBook Pro - #11 by simonaque

You can try to see if what worked for them works for you, but if it doesn’t you’re out of luck.