Pokemon moon freeze and visual glitch

Citra Support
#1

Issue:
my pokemon moon occasionally freeze the screen, but the sound of the game continue. it also have this visual glitch on the right of the screen and sometimes crash.

sorry for bad english.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i3-6006U
  • GPU: Intel Hd Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1823
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image909×555 61.7 KB

Diagnostic Log
citra_log.txt.old.txt (46.5 KB)

#2

GL_VERSION: 4.3.0 - Build 24.20.100.6286
^ This driver is very out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe