Pokemon Moon freezes at intro

Issue:
After talking to the professor either the video or the program will freeze. There’s no certain point but the farthest I’ve gotten is when the mother calls the player to help with the boxes and the screen goes black. Other than that it keeps freezing there or scenes beforehand.

System Information

  • Operating System: Windows 11
  • CPU: Intel(R) Core™ i5-1035G7 CPU @ 1.20GHz 1.50 GHz
  • GPU: Intel(R) Iris(R) Plus Graphics
  • Citra Version (found in title bar): Nightly
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

    It’s been like that for about 10 minutes.

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (22.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1739 HEAD-60d1def
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) Iris(R) Plus Graphics
GPU Driver Version                            27.20.100.9510
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Your GPU driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe