Pokemon moon freezes at the start

Citra Support
#1

Issue: At first, I get stable fps but as soon as the call starts and Kukui’s model loads, the game freezes for about 10 seconds, then the music plays normally again and I can still interact with the game but the image is still freezing.

System Information

  • Operating System: Windows 10 21H2 64 bits
  • CPU: Intel(R) Core™ i3-8130U CPU @ 2.20GHz
  • GPU: Intel UHD Graphics 620
  • Citra Version: Nightly 1816
  • Game: Pokemon Moon
  • Screenshot of Issue:
    image
    image1366×768 124 KB

Diagnostic Log
citra_log.txt (16.7 KB)

#2

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7323
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.
#3

This driver is out of date. To update, download win64_25.20.100.6373.zip (yes, this is an older driver, we install the latest driver later) from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe