Pokemon Moon Ultra graphics freeze at PokeMart

Issue:

I’ve been playing Pokemon Moon Ultra on Citra Nightly and I am encountering a problem where every time I go to buy something from the PokeMart, the emulator freezes and crashes. It’s only when I go to buy something - if I sell something the problem does not persist.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-8550U CPU @ 1.80GHz
  • GPU: Intel UHD Graphics 620
  • Citra Version: Citra Canary 1607 / Citra Nightly 1444 (Have Tried Both)
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (85.2 KB)

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7528
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Unfortunately, this didn’t work!

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7528
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.