Pokemon Omega Ruby crashes at some specific points

At some points the game crashes, e.g.: when I try to catch Ho-oh or professor Birch lets me choose one Unova starter, after I chose the pokemon, the screen will go black but the music will keep playing in the background, same happens after I catch Ho-oh

System Information

  • Operating System: Windows 10 pro
  • CPU: Intel(R) Core™ i5-5200U CPU @ 2.20GHz 2.20 GHz
  • GPU: Intel(R) HD Graphics 5500
  • Citra Version (found in title bar): 1972
  • Game: Pokemon Omega Ruby v1.4
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (5.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (54.6 KB)

System Information for Support

Client Version                               Nightly 1792   HEAD-a427a80
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 5500
GPU Driver Version                           20.19.15.4835
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Disabled cheats and everything ran smoothly

my game stays at black screen after i start it
citra_log.txt (59.5 KB)

System Information for Support

Client Version                               Nightly 1795   HEAD-1759e2a
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt (59.5 KB)

System Information for Support

Client Version                               Nightly 1795   HEAD-1759e2a
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

citra_log.txt (35.4 KB)

System Information for Support

Client Version                               Nightly 1796   HEAD-b05b5b3
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Your driver still seems to be the same as before. Make sure that you restart your PC after the driver has finished installing.